LuMa LuMa exchange Form


The quality of our LuMa LuMa footwear is very important to us, therefor all our products are lovingly hand packaged and checked before we send them away. We also take pride in our delivery standards to ensure your parcels arrive in perfect condition.


If you are wanting to exchange your incorrect size please ensure you have contacted us within 14 days of recieving your order. Please also include a copy of this form along with your original invoice.


To contact our helplful team, please email

Please include this form with your item for exchange and your original invoice.

Send to:

LuMa LuMa Ltd.

75 Canterbury Street

8082 Lyttelton


New Zealand







Post code:_____________________________________ Phone:_______________________________________




Order number:________________________________________________________


I WISH TO EXCHANGE MY ITEM FOR:____________________________________________________________________________





We may need to contact you if credit card details are needed to process any remaining balance.



Please ensure all returned items for exchange are in an unused and unwashed condition and in original packaging. 

Once we have received the returned item, another order will be processed and we will notify you by email once the new item has been processed.

Important: We cannot accept returns on changes of mind so please order carefully.

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Photography by Evie Mackay.