FAQ

Frequently asked questions

Can I wash my Victoria Plimsolls?


Yes you can. Please see our care guide for info.




Are Victoria Plimsolls standard sizing?


Victoria Plimsolls and Igor gumboots are Eurpean made, therefore are EU sizing. Please order a one size up from the standard New Zealand sizing for best fit. Please see our size guide for more info which includes meaurements in centimeters also.




When can I expect my shoes to arrive?


We aim to dispatch within 24 hours of receiving your order. Please allow 3-5 business days for standard delivery and a little more time for rural delivery. Please see delivery for more.




Oh no, I think i've ordered a size too small!


Please see our size guide for your best fit. You may exchange your shoes for the next best size. See our exchange policy for more info.




Is my order insured?


It is the responsibility of the purchaser to arrange their own insurance.




I think I may have found a fault with an item i've purchased, what should I do?


We carefully check and hand package every item we send, and the quality of our shoes is extremely important to us. Please refer to our store policy for more detailed information. However, if you think we may have missed something please contact us within 14 days of recieving your order.




What payments do you take?


We accept PayPal, Visa, Mastercard and Debit cards.




Where are your items dispatched from?


We are a New Zealand based company and we operate our business from Lyttelton, Canterbury.





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Photography by Evie Mackay.