Standard delivery will be via courier at a flat rate of $9.00 and will take 3-5 days once processed.
We aim to dispatch your goods within 24 hours of receiving your order. Please note, we send orders on weekdays. Orders recieved on Fridays, Saturdays and Sundays will be dispatched the following Monday.
Rural delivery will be via courier at a flat rate of $10.00. Please allow a little extra time to rural addresses. And if you live here in Lyttelton, we'll bring your order to you.
Please note, we do not deliver to PO boxes.
Please choose your LuMa LuMa footwear carefully and refer to the size guide before you place your order.
We do not offer exchanges for changes of mind. If you have ordered the incorrect size you may exchange your footwear for the correct size. (Return postage will be at your own cost.)
Please include your original invoice and the exchange form with the unused and unwashed footwear within 14 days of the item being received and once we have received the returned item a new order will be created with the correct size and we will notify you by email once the exchange has been processed.
Please note, we cannot accept exchanges on items returned due to improper care or laundering so please see our care guide for advise.